Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
• Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
• Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
• Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
• Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management.
• Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
• Document technical processes, solutions, and user guides for staff reference.
• Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
• Perform other duties as needed
• 40/hr. a week onsite
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