Job Description

Job Description and Duties

Under the general supervision of the Business Continuity, Information Technology Manager I (ITM I), the Information Technology Associate (ITA) will act as the Business Continuity Analyst, performing hands-on execution of Business Impact Analyses (BIAs) and Business Resumption Plans (BRPs) in partnership with program offices; assisting in maintaining Continuity of Operations Plans (COOP) and Technology Recovery Plans (TRP); managing continuity documentation; supporting stakeholder coordination; developing and delivering status presentations; assisting in continuous improvement efforts; and maintaining continuity records and SharePoint content. The ITA serves within the Business Continuity Unit (BCU) of the Departmental Strategic Governance, Risk & Compliance (DSGRC) Branch under Internal IT Services (IITS), which oversees enterprise business continuity activities for the California Department of Technology (CDT). The IT Associate performs a variety of recuring, well-defined IT tasks, following established procedures, templates, and frameworks independently and seeking guidance with non-standard activities

Telework

This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given.

Visa Sponsorship

The Department of Technology does not provide visa sponsorship and is not an E-Verify employer.

You will find additional information about the job in the .

Working Conditions

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Work is performed in a standard office environment with controlled lighting and temperature and requires prolonged periods of computer use and participation in meetings. This position may be eligible for CDT’s hybrid telework schedule, subject to operational needs and management discretion, and the incumbent may occasionally be required to report to the worksite with short notice to support business continuity, emergency response, or other time-sensitive activities. The position requires adherence to all applicable CDT and State policies, including those related to telework, information security, confidentiality, and acceptable use of state resources. The incumbent must be able to work under deadlines, handle multiple assignments, and adjust to shifting priorities, and may also be required to complete mandatory business continuity or emergency-management training. Occasional travel within the Sacramento area may be required for meetings, training, or continuity-related activities.

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Control #, your name, “Statement of Qualifications”. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1. Describe an example where you were responsible for process-driven IT or technology related work such as research, data collection, documentation, record management, or executing tasks using IT-related Standard Operating Procedures (SOPs)/templates/workflows. In the example, please specify:

• The situation and the purpose of the IT-related work.
• What was your role (specifically what you did, not the team overall)?
• What IT tools, systems or methods were used (SOPs, templates, tracking systems, SharePoint, etc.)?
• How did you ensure accuracy, completeness, and data integrity?
• The outcomes: What were the results, improvements, or decisions supported

2. Provide an example where you analyzed an IT or technology-related issue or  identified a gap/risk/problem, communicated your findings, and influenced a recommendation or decision. In the example, include:

• What the IT-related problem, gap, or risk was and how you identified it.
• What your personal contributions were, such as analysis steps, validation, documentation, or use of IT tools/systems.
• How you communicated the findings and to whom (management, IT teams, program partners).
• What changes, improvements, or outcomes occurred as a result of your work, decisions, or contributions?

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number in any of the submitted documents.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of business continuity, emergency management, disaster recovery, or related operational support functions.
• Organizational skills and the ability to track tasks, follow instructions, and complete assignments accurately and on time.
• Ability to research, gather, and summarize information from multiple sources to support continuity and emergency response activities.
• Written and verbal communication skills, including the ability to prepare clear notes, summaries, or basic documentation.
• Experience with working collaboratively with others and maintain effective working relationships.
• Ability to analyze information, identify inconsistencies, and apply basic problem-solving skills.
• Experience with standard office software and collaboration tools (e.g., Microsoft Word, Excel, Outlook, Teams, and SharePoint).
• Ability to change priorities, learn new concepts quickly, and work effectively in a structured environment.
• Attention to detail and commitment to producing accurate, high-quality work.
• Ability to maintain confidentiality and exercise good judgment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

• Other - If you are using EDUCATION to meet the minimum qualifications for this classification, you MUST provide your unofficial transcripts as proof of meeting the education requirements as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left -hand side of this job posting). Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide a foreign transcript evaluation. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.

Job Tags

Permanent employment, Full time, Second job, Work at office, Remote work, Shift work,

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