The Fraud Ops Sr Analyst is a senior level position responsible for contributing to the development of fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities include solving complex fraud prevention and loss control issues with significant cross-departmental and departmental impact, recommending and implementing new work procedures, and partnering with the operation team(s) and other departments within fraud prevention and loss control.
Qualifications include 5-8 years of experience in a related role, intermediate to senior level experience in a similar position preferred, demonstrated experience in application and development of advanced statistical models, and proven experience in the investigation and fraud claims process.
Education required is a Bachelor's degree/University degree or equivalent experience. Additional skills include proficiency in MS Office, Excel, and Access, working knowledge of SQL/Python, Tableau/PowerBI, and decision tree software, strong project management ability, and presentation skills.
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