Job Description

Commercial Cards Fraud Strategy Senior Analyst Assistant Vice President

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Sr Analyst is a senior level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities:

• Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
• Recommend and implement new work procedures and address and resolve exceptional/unusual issues
• Partner with the operation team(s) and other departments within fraud prevention and loss control
• Contribute to the development of new techniques and processes for the area or function
• Serve as an expert in fraud prevention and loss control, overseeing a segment of the workforce
• Evaluate moderately complex and varied issues with substantial potential impact
• Assume informal/formal leadership role within teams, and coach and train new recruits
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in a related role
• Intermediate to senior level experience in a similar position preferred
• Demonstrated experience in application and development of advanced statistical models
• Proven experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Processes card transaction authorization and compensation
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience

Qualifications/Skills:

This role is on the fraud strategy team within the Commercial Cards group.

• Bankcard fraud management or fraud investigations experience
• Ability to work independently and influence others
• TSYS/Cardguard/Determinator knowledge- preferred
• Commercial Cards experience preferred
• Leadership potential

• Proficient in MS Office, Excel and Access
• Working knowledge of SQL/Python, Tableau/PowerBI and decision tree software is preferred
• Strong project management ability and presentation skills

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