Job Description

Customer Service Rep

Join our team as a Customer Service Representative at our Domino's Pizza location in Granite City, United States! We're looking for an enthusiastic and customer-focused individual to provide exceptional service at our 2201 Madison Ave store. As a key member of our team, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for quality service.

Responsibilities include:

• Answering incoming phone calls and taking customer orders accurately and efficiently
• Preparing and making pizzas according to company standards and customer specifications
• Processing cash and credit card transactions with precision
• Delivering outstanding customer service, addressing inquiries and resolving issues promptly
• Maintaining a clean and organized work environment, adhering to health and safety standards
• Collaborating with team members to ensure smooth operations during busy periods
• Assisting with various cleaning tasks to uphold store cleanliness
• Handling and lifting items weighing up to 25 lbs. as needed

Qualifications include:

• Excellent communication skills with the ability to interact professionally with customers and team members
• Strong attention to detail and ability to follow directions accurately
• Flexibility to work various shifts, including weekends and holidays
• Positive attitude and friendly demeanor, with a passion for customer service
• Basic computer proficiency for operating order-taking systems
• Ability to multitask effectively in a fast-paced environment
• Problem-solving skills to address customer concerns efficiently
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Team-oriented mindset with a willingness to assist colleagues as needed
• High school diploma or equivalent preferred (not required)

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.

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