What WE ARE
Virtual Dining Concepts is the global leader in developing and scaling B2C virtual restaurant brands that bring communities to life through food. As a restaurant-as-a-service platform, we match global IP (celebrities, creators, media companies and brands) with proprietary menus and global infrastructure to create delivery-only brands that command mass consumer appeal and scale overnight via local distribution / last-mile delivery. For Kitchens, we design concepts that are easily integrated into their current operations, leveraging their existing footprint, labor and ingredients to reach new audiences and make delivery more profitable. For Creators and Brands, like MrBeast, Mariah Carey, NASCAR and more, we open up a new outlet to connect with fans. For Fans, we deliver a community experience that goes beyond food.
Since launching in December 2020, we have built one of the fastest growing restaurant food brands in the world, MrBeast Burger, that reaches 100s of millions of engaged fans. Come join us as we disrupt the restaurant industry while providing value for all – restaurants, creators and you!
OPPORTUNITY
As a Customer Success Manager, you are the face of Virtual Dining Concepts to our restaurant partners. You will support the onboarding of our Restaurant Partners from our Restaurant Partners’ first sale and serve in a Restaurant Partner success role thereafter by assisting with Q&A, troubleshooting, general information, and guest satisfaction scores. This role will provide the opportunity to own and master the onboarding workflow, efficiency, and ultimate success of our concepts thought strong working relationships with our restaurant partners.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
WHAT YOU’LL DO
SKILLS & ABILITIES
Education (Preferred): Bachelor's Degree (four-year college or university)
Experience: 3+ years’ experience in a customer support management role working within a workflow management process.
Computer Skills: Microsoft Office Software Applications; knowledge of workflow management and CRM software a plus
Other Requirements
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