Customer Success Specialist Job at Averity, Norwalk, CT

VUsySjBuMGhDYytXMzYvRVBQcjZXeW5PeVE9PQ==
  • Averity
  • Norwalk, CT

Job Description

About the Role

We're looking for a proactive and adaptable Client Success Specialist to support customers in maximizing the value of our cloud-based platform. This multifaceted role involves onboarding, training, troubleshooting, support, and contributing to product development.

Key Responsibilities

  • Respond to client inquiries and provide day-to-day support
  • Conduct live training sessions and develop self-help resources
  • Troubleshoot platform, reporting, and reconciliation issues
  • Manage support cases and lead specialty client projects
  • Collaborate with the engineering team to resolve issues and enhance the product
  • Provide guidance to align the platform with client requirements

Qualifications

  • Bachelor’s degree in business, accounting, or a related field
  • Understanding of basic accounting principles or accounting software
  • Experience in customer service, project management, or operations is a plus
  • Proficiency with Excel and data analysis
  • Strong problem-solving and communication skills
  • Spanish fluency is a bonus but not required

Perks

  • Collaborative and casual work environment
  • 100% paid medical + fully funded HSA and dental coverage
  • 401(K) with 4% company match
  • Easy access via Metro North

Job Tags

Casual work,

Similar Jobs

Bausch & Lomb USA

Manufacturing Associate I Job at Bausch & Lomb USA

 ...experience; or equivalent combination of education and experience. Knowledge of regulatory requirements for medical device or pharmaceutical industry. Clean room experience and knowledge specific to proper clean room behavior Previous overnight shift work You... 

The Castle Fun center

Customer Care Agent Remote ($40/H) Job at The Castle Fun center

Job Title: Customer Care Agent (Remote) Hourly Rate: $40/hour Job Summary: We are seeking a Customer Care Agent to join our remote...  ...skills, and be capable of providing timely solutions while working in a remote environment. This is a fantastic opportunity for... 

Route Elite

FedEx Delivery Driver Job at Route Elite

 ...Join our team and begin your future in FedEx Delivery TODAY! with the local company Rochambeau Logistics , out of Hampton, VA. Start...  ...17 to $21 per hour! Rochambeau Logistics, Inc (an Independent Service Provider to FedEx Ground) is hiring for full time and part time... 

Linton's Mechanical

Steel Fitter/Fabricator Job at Linton's Mechanical

 ...Steel Fitters/Fabricators needed immediately for busy structural steel and miscellaneous metals fabrication shop located in the Charleston, SC area. We are presently seeking highly skilled and experienced personnel to work in our fast-paced production facility.... 

The Reynolds and Reynolds Company

Entry Level Traveling Customer Trainer Job at The Reynolds and Reynolds Company

 ...to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for...