Job Description

Job Description

Job Description

This is a Temp-To-Hire position with a path to full-time employment (90-day)

Overview

HydroPoint is seeking a Customer Success Specialist to help our customers (and the planet) use water as efficiently as possible.

The Customer Success Specialist will assist our Customer Success Team in guiding our customers through the customer journey by consistently delivering value through successful outcomes. You will be working with the Customer Success Managers and other internal teams to ensure successful onboarding, adoption, engagement, renewal and advocacy of Hydropoint’s products and services. The goal of the Customer Success Specialist will be to support the Customer Success team in day to day activities that serve our customers while learning all aspects of the customer journey and the activities that help our customers reach their desired outcomes

Successful candidates will be curious, self-motivated and driven to deliver operational excellence and dedicated to best-in-class customer service. As a CSS, you will have an ability to adapt to new systems and methods, work well with other colleagues, and are committed to consistent development and improvements that are organizationally relevant.

Key Responsibilities

• Assist CSMs in post-sales activities for Key Enterprise Accounts and HydroPoint Performance Management customers with set up and verification of sites, device, contacts and onboarding activities
• Assist CSMs with monitoring customer’s HydroPoint technology and analyzing their key performance indicators. This can include alert outreach, special projects, report creation and or data review
• Collaborate with internal teams to refine and document processes in support of HydroPoint’s customers and gather and deliver information between departments for the support of customer outcomes
• In partnership with Product Marketing, participate in HydroPoint’s Beta programs by testing and requesting user or internal team feedback.
• Respond to customer inquiries/requests and coordinate with internal teams to ensure client satisfaction and ultimately advocacy of HydroPoint and its products and services when needed.
• Accurate logging of all customer correspondence, escalation management and customer data in Salesforce.
• Attend all meetings and actively contribute.

Required Skills & Experience

• Bachelor’s degree and 1-2 years of relevant or related work experience.
• Excellent interpersonal skills, both written and verbal.
• Exceptional organizational and time management skills.
• Attention to detail and willingness to learn new skills
• Team player and a can do attitude
• Experience in a phone and email customer support role is a plus.
• Experience with Salesforce.com (or other CRM systems), SaaS technology, software support is a plus.

About HydroPoint

HydroPoint is the leader in smart water management solutions, helping companies to maximize water savings, reduce operating costs, minimize business risks, and achieve sustainability goals. An EPA WaterSense® Partner of the Year, the company combines the latest in IoT technology, data analytics, and automation to optimize irrigation, flow management, and leak detection across an entire site. HydroPoint solutions deliver visibility and control for a broad range of commercial, government, education, and community applications. Located in the San Francisco North Bay, HydroPoint has been helping the world save, and not waste, water for more than 15 years. Our mission is to make the best and most efficient use of our world's most important resource.

HydroPoint provides a competitive compensation package including salary, 401(k) retirement plan, paid time off and holidays, and comprehensive health benefits.

HydroPoint is an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HydroPoint participates in the E-Verify program as required by law.

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