Job Description

Job Description

Job Description

Job Summary

If you're a recent university graduate with a passion for data-driven analysis and a desire to make a difference, you've come to the right place. We're dedicated to providing training, jobs, and support services for individuals facing barriers to employment, helping them achieve greater independence. In this role, you will be responsible for analyzing data using statistical techniques, implementing and maintaining databases, gathering data from primary and secondary sources, identifying, analyzing, interpreting, and reporting on trends. Additionally, you will lead AI implementation initiatives to improve organizational efficiency and service delivery.

Duties and Responsibilities

• Responsible for updates and problem-solving of the Mission Services Division software databases and the Retail Division sales database.
• Interpret data, analyze results using statistical techniques and AI tools, and provide ongoing reports and dashboards.
• Work with internal teams to research and evaluate business opportunities, including AI-enabled solutions.
• Lead the design, testing, and integration of AI tools (predictive analytics, process automation, chatbots, etc.) into business workflows.
• Contribute to process improvement projects, including AI adoption initiatives.
• Work with administrative access to the key accounting, retail, and grant management systems to monitor and maintain data integrity, developing custom reports as necessary.
• Assist with annual budget templates creation, distribution, and data upload.
• Assist in streamlining the billing and reporting systems through automation and intelligent analytics.
• Coordinate with Mission Services Management to ensure that data and AI-supported processes meet funding, regulatory, and best practice requirements.
• Attend meetings and work with organization leaders to identify non-value-added activities and implement AI strategies to streamline processes.
• Responsible for reporting monthly metrics to Goodwill Industries International.
• Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement, or misappropriation of funds.
• Work in a collaborative cross-functional team environment and assist with any other tasks, such as labor productivity, incentive calculation, e-commerce revenue forecasting, expense analysis, cost-benefit analysis, vendor contracts for savings opportunities, digitize paperwork, etc.
• Perform work activities in conformance to Goodwill's values statement: Trust, Respect, Dedication, Responsibility, and Innovation.
• All other duties as assigned

Why we are a great place to work?

• Competitive pay & benefits
• Flexible work schedules to create a schedule that allows for a work/home balance.
• Bonus incentive plans
• Retirement & 401K planning with company match (Up to 6%)
• Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
• Knowing you are part of making an impact in people’s lives
• Critical Illness and accident insurance
• Basic life insurance at no cost, with voluntary and spousal coverage options
• A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
• Career support and planning

Required Skills and Competencies

• Strong attention to detail and analytical problem-solving skills.
• Proficient in documentation and reporting.
• Advanced knowledge of Microsoft Excel and Power BI.
• Experience or familiarity with AI platforms and tools (e.g., Microsoft Copilot, ChatGPT, or machine learning concepts).
• Strong communication skills to train and support staff in new data and AI initiatives.

Education and Experience

• Bachelor’s degree in Finance, Business Administration, Data Analytics, Information Technology, or related field.
• Internship or coursework experience in data analysis, financial modeling, or AI/ML projects is a plus.
• Experience with Excel, Power BI, and exposure to AI-enhanced analytics platforms is required.
• Some experience with Retail POS systems or automated reporting tools is preferred.
• Willing to travel occasionally to organizational locations as part of work assignments.

Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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