Job Description

Food & Beverage Host/Hostess (Makahiki)- Full Time, $28.00/Hour at Aulani, A Disney Resort & Spa summary:

The Food & Beverage Host/Hostess at Aulani, A Disney Resort and Spa, welcomes and interacts with guests, managing seating, to-go orders, and providing information to ensure a magical guest experience. This role requires multitasking, strong communication skills, cash handling, and adherence to safety and sanitation guidelines in a fast-paced environment. Flexibility to work various shifts, including weekends and holidays, and a commitment to excellent hospitality are essential.

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• 100% paid tuition at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.

Responsibilities :

• Responsible for welcoming and interacting with all Guests
• Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
• Suggests additional items as appropriate
• Receives and processes payment
• Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience
• May assemble orders and present to guests according to recipe guidelines
• Knowledge and understanding of safety and sanitation guidelines including temperature requirements
• Has good judgment of food quality and production, understands the impact of spoilage
• Responsible for maintaining work area-restocking and cleaning
• Ensures that food presentation is fresh and up to quality standards
• Replenishes food and other serving items as necessary
• Portions back-up items
• May ensure freezers are maintained at the appropriate temperature
• May require equipment operation, including working near equipment that generates heat
  

Basic Qualifications :

• Must be at least 18 years old to be considered for this role
• Able to effectively work independently or as part of a team
• Should have cash handling capabilities and be able to count back proper change
• Excellent Hospitality skills
• Ability to multi task and work in a very fast paced environment
• Speed, accuracy and efficiency are required and ability to work well under pressure
• Demonstrated ability to own and resolve guest situations
• Receptive to special requests
• Enthusiastic about interacting and helping guests
• Able to make independent decisions for our guests
• Self-directed (can complete tasks with minimal supervision)
• Willing to follow instructions & take direction
• Flexible/adaptable
• Supportive of other cast working on your team
• Can complete repetitious tasks while maintaining quality
• Strong verbal communication skills
• Willing to work outdoors even in inclement weather
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Perform all job related functions in a cordial friendly manner, committed to exceeding Guests’ expectations
• Must Meet state requirements to obtain Hawaii Liquor Commission Card

Preferred Qualifications:

• Previous restaurant experience; understanding of full service environment, managing reservation waitlist
• Previous fine dining/table service experience preferred
• Previous Leadership experience of office management skills
• Knowledge of Hawaiian/Japanese language preferred
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
  

Additional Information :
SCHEDULE AVAILABILTY
This position is Full-Time and must have full availability on any day and any shift.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

SUBMITTING YOUR APPLICATION
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Keyword: AulaniCasting, Aulani Casting

The pay rate for this role in Hawaii is $28.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Keywords:

food service, host hostess, guest interaction, customer service, POS system, order taking, hospitality, food safety, multitasking, cash handling

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