Job Description

CLIMB IOWA – GRIMES

Job Title: Gym Manager

Reports To: General Manager

Description

Climb Iowa Gym Managers oversee the day-to-day operations of the climbing gyms. This includes staffing, training, instruction, risk management, cleanliness, and most importantly, customer experience. They are responsible for hiring, training, scheduling, and motivating the Grimes team.

The Gym Manager works closely with the General Manager to ensure Climb Iowa’s core values are upheld daily. The Gym Manager is a companywide leader of the Climb Iowa brand and is the ultimate resource for our Grimes location.

This role works to provide a fantastic experience for all customers who visit Climb Iowa.

Duties and Responsibilities

· Manage day-to-day operations, including staffing, scheduling, and facility maintenance.

· Develop, mentor, review, and train staff.

· Build relationships and communicate effectively with members and guests.

· Collaborate with the Management Team to ensure consistency between employees and locations.

· Order products as needed (food, drinks, climbing gear)

· Be a positive representative of Climb Iowa.

· Respond to emergencies such as staff illness, weather closures, etc.

· Be present at Grimes events, competitions, etc.

· Assist in planning events as needed.

Availability/Hours

This is a full-time position. The Gym Manager is expected to work hours that coincide with our operating hours. This includes a variety of mornings, evenings, and weekends to get the best picture of what happens on any given day.

Qualifications

· Excellent communication skills, both written and verbal.

· Enthusiastic attitude towards climbing and our community.

· Ability to act with tact and diplomacy to a varied audience.

· Ability to multi-task, delegate effectively, resolve conflict, and accept feedback.

· Strong relationship-building skills with customers, co-workers, and strategic partners.

· Detail-orientated organizational skills.

· Computer literacy in Microsoft products, internet, and email.

· Previous customer experience required. (Climbing gym experience is a plus!)

· Ability to adhere to all rules and policies of Climb Iowa.

· Ability to lift 50 pounds.

Benefits/Compensation

· Compensation based on experience.

· Annual bonus based on gym's financial performance.

· Free membership and an additional membership of your choice.

· Comprehensive Health, Dental, and Eye insurance options.

· Paid Time Off (112 hours first year)

· Continued education and professional development opportunities.

· Gear, merchandise, and food discounts in-store and from all our vendors.

HIRING PROCESS

Please send resume and cover letter to Aaron@climbiowa.com

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