Job Description

Job Description

Job Description

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 13 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

1. We act with Honesty and Integrity.
2. We value our people and communities.
3. We are customer focused.
4. We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB SUMMARY

Under the direction of the Corporate IT Manager, the IT Support Tech maintains all computer systems, network, telephony, software and other related equipment. He/she is responsible for the smooth and efficient operation of IT infrastructure and resolution of any problems/issues that arise.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES Operations • Install, configure, upgrade, maintain, and support the various systems and DMS.• Troubleshoot issues relating to hardware, software, telephony, network and mobility devices to resolution.• Manage user accounts and required access including but not limited to Active Directory, telephony, Accounting systems, network, OEM software, etc.• Maintains, directs, and records changes/installation of network equipment as required.• Maintains all inventory/documentation of IT equipment and services.• Provide training to new hires and continuing education to current employees on all applicable systems.• Communicate with all parties involved in the IT support process to ensure timely claims/ticket turnaround and resolution to any outstanding issues for all internal employees. Reporting • Obtain and analyze information to determine, recommend, and plan implementation of modifications to existing equipment to improve efficiency of IT systems.• Understand and utilize role specific reporting systems for report generation, distribution and analysis as required by the IT Director. POSITION REQUIREMENTS Education & Experience • High School diploma.• Bachelor’s degree in the field of computer science or 2 years equivalent work experience preferred.• Industry certifications are a plus. This can include CompTIA A+, CompTIA N+, and MCSA.• Strong customer service skills. • Ability to effectively communicate with both oral and written skills to a diverse audience.• Proficiency in Microsoft Windows OS and Microsoft applications.• IT hardware knowledge and with the ability to repair/replace components.• Knowledge of server infrastructure and Active Directory.• Fundamental knowledge of networking. Including common WAN/LAN configurations.

Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice!

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Job Tags

Work experience placement, Local area, Flexible hours,

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