Job Description
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 13 states, and we have over 1,500 team members.
Under the direction of the Corporate IT Manager, the IT Support Tech maintains all computer systems, network, telephony, software and other related equipment. He/she is responsible for the smooth and efficient operation of IT infrastructure and resolution of any problems/issues that arise.
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES Operations • Install, configure, upgrade, maintain, and support the various systems and DMS.• Troubleshoot issues relating to hardware, software, telephony, network and mobility devices to resolution.• Manage user accounts and required access including but not limited to Active Directory, telephony, Accounting systems, network, OEM software, etc.• Maintains, directs, and records changes/installation of network equipment as required.• Maintains all inventory/documentation of IT equipment and services.• Provide training to new hires and continuing education to current employees on all applicable systems.• Communicate with all parties involved in the IT support process to ensure timely claims/ticket turnaround and resolution to any outstanding issues for all internal employees. Reporting • Obtain and analyze information to determine, recommend, and plan implementation of modifications to existing equipment to improve efficiency of IT systems.• Understand and utilize role specific reporting systems for report generation, distribution and analysis as required by the IT Director. POSITION REQUIREMENTS Education & Experience • High School diploma.• Bachelor’s degree in the field of computer science or 2 years equivalent work experience preferred.• Industry certifications are a plus. This can include CompTIA A+, CompTIA N+, and MCSA.• Strong customer service skills. • Ability to effectively communicate with both oral and written skills to a diverse audience.• Proficiency in Microsoft Windows OS and Microsoft applications.• IT hardware knowledge and with the ability to repair/replace components.• Knowledge of server infrastructure and Active Directory.• Fundamental knowledge of networking. Including common WAN/LAN configurations.Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice!
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