Junior Production Support Analyst Trade Applications Job at Purple Drive, South Jordan, UT

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  • Purple Drive
  • South Jordan, UT

Job Description

Key Responsibilities

  • Provide L1/L2 support for trade applications and related systems.
  • Monitor application performance, system alerts, and job schedules to ensure availability.
  • Investigate, troubleshoot, and resolve production incidents in a timely manner.
  • Coordinate with development, infrastructure, and business teams for issue resolution.
  • Document issues, resolutions, and standard operating procedures.
  • Assist in release management, deployment activities, and change requests.
  • Participate in root cause analysis (RCA) and suggest preventive measures.
  • Provide end-user support and respond to queries related to trade applications.
  • Ensure compliance with internal controls, security standards, and SLAs.
Required Skills
  • Basic knowledge of financial markets/trade life cycle (preferred but can be learned on the job).
  • Familiarity with SQL for data queries and troubleshooting.
  • Understanding of Unix/Linux commands for log analysis and system monitoring.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, 24x7 support environment (shift-based if required).
Preferred Skills (Nice to Have)
  • Exposure to scripting languages (Python, Shell, or Perl).
  • Experience with incident tracking tools (ServiceNow, JIRA, Remedy, etc.).
  • Knowledge of ITIL processes (Incident, Change, Problem management).
  • Internship or prior experience in a production support or financial services role.

Job Tags

Internship, Shift work,

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