Job Description
Job Summary:We are seeking a motivated and energetic Resident Assistant to join our team at BMOC. The ideal candidate will play a crucial role in supporting community engagement efforts and enhancing the overall living experience for our residents. This position involves assisting in the planning and execution of community events, providing exceptional customer service, and serving as a resource for residents. Office location located on Lake Street Madison.
Key Responsibilities:
Community Engagement:- Assist in planning, organizing, and promoting community events, activities, and workshops that foster resident interaction and engagement.- Encourage resident participation and feedback to continually improve community offerings.
Customer Service:- Serve as a welcoming point of contact for residents, addressing inquiries and resolving concerns in a timely and professional manner.- Provide information about on-site amenities, resources, and local community services.
Communication:- Maintain regular communication with residents through newsletters, social media, email updates, and bulletin boards to keep them informed about upcoming events and announcements.- Foster positive relationships among residents to build a strong sense of community.
Feedback and Improvement:- Gather feedback from residents regarding community programs and services, and suggest improvements to management.- Assist in the development of new initiatives based on resident interests and needs.
Administrative Support:Responsible for invoice entering and management other record keeping duties may be required.
Compliance and Safety:- Ensure adherence to safety protocols and community guidelines during events and activities.- Promote a respectful and inclusive environment for all residents.
Qualifications:
- High school diploma or equivalent; pursuing or having a degree in communications, social work, hospitality, or a related field is a plus.- Previous experience in community service, customer service, or hospitality roles is desirable.- Strong interpersonal and communication skills, with a friendly and approachable demeanor.- Ability to work independently and collaboratively as part of a team.- Proficiency in using social media platforms and basic computer applications (e.g., Microsoft Office, Google Suite).- Availability to work evenings and weekends as needed for events and community activities.
BMOC inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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