Job Description
Description SIHB Core Competencies Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
- Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
- Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
- Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
- Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
- Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.
Position Summary The Pharmacy Assistant is responsible for assisting patients, cashiering, and performing pharmacy duties as assigned and allowed by their licensure.
Organizational Responsibilities - Hold Indigenous values and practices with respect and integrity
- Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented
- Actively participate in organizational activities with the understanding that success is achieved through teamwork.
- Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
- At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care.
Job Responsibilities - Provide customer service to patients in person and over the phone.
- Maintain a cash register, collect co-pays according to SIHB cashiering guidelines, balance funds at the close of each day.
- Ensure compliance with SIHBs polices on insurance billing, collection of pharmacy copays and the minimum fee. Provide education to patients and clinic staff about pharmacy charges.
- Work with the billing and patient services departments to ensure patient charges and demographic information are accurate and up to date.
- Stock register supplies, prescription supplies, and drug orders. Return prescriptions to stock.
- Perform pharmacy tasks in the pharmacy management system as assigned and allowed by licensure.
- Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
- Other job-related duties as assigned
Background Qualifications Required: - High School Diploma or equivalent.
- Washington State Pharmacy Assistant or Pharmacy Technician License.
- One-year relevant pharmacy, health care, or customer service experience.
- Familiarity of health and social issues facing American Indians/Alaska Natives and a desire to promote the delivery of appropriate health care services to this population.
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