Job Description

• The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground
• Communicating with pilots, operations and ticket agents in a clear and concise manner
• Communicating with TSA and the local LEO concerning the security of flights and passengers
• Loading and off loading of passengers in a safe and courteous way
• Accurate and clear marshalling of aircraft with good hand signals
• Knowledge of emergency procedures and handling of hazardous materials
• Accurate communication via radio to all pilots, operations and fellow employees
• Knowledge of SIDA areas and ability to challenge unknown persons
• Knowledge of firearm procedures
• Maintaining customer relations
• Safe operation of ground equipment
• Ability to carry out de-ice procedures
• Accurate addition of baggage weight
• Drive the passenger shuttle bus, if applicable to station
• Additional duties as assigned

• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

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