Job Description

Job Description

Job Description

POSITION: Student Accounts Counselor (Part-time)

DEPARTMENT : Student Accounts

REPORTS : Director of Student Accounts

WORK SCHEDULE : Fully on-campus

PRIMARY FUNCTION :
Provide quality front desk customer service while performing a variety of student accounts and financial aid functions including but not limited to taking payment, discussing payment plans, reviewing financial aid awards, and making attempts to collect past due balances; work in collaboration with the Office of Financial Aid and the Office of the Registrar and other related offices at the University; ensure that functions performed are in compliance with federal, state and University policies and procedures.

QUALIFICATIONS :

Bachelor's degree in business, communication or finance or equivalent education, skills and experience including customer service required; related work experience preferred; experience in financial aid or student accounts in a post-secondary institution preferred and experience data entry and computer skills required; knowledge of financial aid programs and regulations; organization skills and ability to communicate effectively with students and parents in a high pressure environment; ability to work flexible hours.

DUTIES :

1. Primary Duties including
   1. Provide quality customer service at the front desk;
   2. Thoroughly address inquiries from students, parents, faculty, and staff by way of telephone, email, and in person;
   3. Open and distribute mail;
   4. Data entry;
   5. Process transcript requests;
   6. Take payments and/or deposits from students, parents, and various departments on campus;
   7. Discuss payment options;
   8. Complete daily bank deposit;
   9. Assist with payment plan and employer reimbursement efforts as needed;
   10. Assist with all collection efforts including making phone calls and sending emails as needed;
   11. Assist with special projects.
2. General Office duties including:
   1. Insure adherence to requirements of the Family Educational Rights and Privacy Act as it applies to students' accounts;
   2. Assist students and families with understanding University billing statements including charges, financial aid awards and payment options for balance due.
3. Perform other related duties or special projects as required.

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