Job Description

Job Description

Job Description

Overview

POSITION SUMMARY:

Under the direction of the Manager of Casino Ops Training, trainee is responsible for mastering superior service to both the internal and external customer. The incumbent is also responsible for studying and exhibiting the delivery of Customer Service standards, while maintaining the integrity of the games as you learn the principles of becoming an Experienced Table Games Dealer.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Performs the functions of a Table Games Dealer on an assigned shift
• Responsible for dealing an assigned game in accordance with established policy and procedures
• Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.
• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Able to verbalize all aspects of the game including answering questions in regard to other games and the property.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Moderate mathematical skills.

ABILITY TO:

• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be able to gain knowledge and experience to Deal with a high level of proficiency.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check with no felony charges.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

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