Job Description

Responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users.

Primary Duties and Responsibilities

• Prepares and makes briefings and presentations.
• Leads team in on-site management of installations.
• Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
• Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
• Coordinates with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Other Duties and Responsibilities

• Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.
• Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
• Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
• Provides recommendations on short term systems projects/plans.
• Prepares operational forecasts and requirements for data processing, systems development, and communications.
• Oversees the conduct of feasibility studies for systems improvement and the preparation of systems project proposals.
• Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.
• Monitors and supports the complex information technology and systems infrastructures.
• Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.
• Troubleshoots and resolves unique or complex problems in an efficient manner.
• Performs root cause analysis and diagnostics on the more unique or complex production systems.
• Administers and runs complex tests on operating system and related software.
• Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications

• Seven (7) years of progressive experience in the field of Information Processing,
• Six (6) of which are specialized in numerous specialized Information Processing disciplines involving a range of hardware/software solutions
• Four (4) of which are concentrated, hands-on experience in installing, configuring, maintaining, and resolving issues with various software
• Bachelors Degree in IT, Computer Science or a related field preferred

Security Clearance

• Active Secret level clearance

If job duty assignment requires Privileged access, must possess the following:

Sensitivity Level: IT-I Critical Sensitive

Certifications

• IA Level: IAT II or IAT III (Security+ or similar)
• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require Privileged Access
• Computing Environment: From most current DLA approved Computing Environment Certification List
• DLA CE Cert IA Role/Function: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE) - Microsoft Certified Azure Associate Admin or Microsoft Windows Server Hybrid Admin Associate)

Other Job Specific Skills

• Must have strong communication skills and be able to effectively communicate technical issues.
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Advanced knowledge of issued hardware and/or software products and excellent working knowledge of personal computers and peripherals required.
• Ability to get team members to work together to accomplish tasks.
• Stays up to date technically and applies new knowledge to job.
• Ability to think long-term and establish achievable action plans.
• Actively looks for ways to help people in the most efficient manner.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Understands the implications of new information for both current and future problem-solving and decision-making.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$122K - $132K

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, veteran status, disability, gender identity, or age are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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