Job Description

Job Description

Job Description

GENERAL SALES MANAGER

Friendly Honda in Poughkeepsie is looking for a General Sales Manager to join their team. This role is responsible for customer retention and profitability of the sales department which includes: New and Used vehicle sales, and F&I success.

• Hires, trains, supervises and monitors the performance of the new- and used-vehicle department managers.
• Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales and gross profits, 
• Ensures that sales managers (new and used) understand dealership policies, procedures and sales systems.
• Works with general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
• Establishes standards for displaying, merchandising and maintaining new and used vehicles.
• Establishes procedures for quick disposal of over-aged vehicles.
• Issues all demonstrators and ensures that appropriate dealership records are maintained.
• Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
• Addresses customer complaints to ensure high level of customer satisfaction.
• Creates systems that ensure ongoing sales training, including weekly sales meetings.
• Makes sure facility is secure, well lit, and professional in appearance.
• Maintains a professional appearance.
• Mentor new and experienced sales reps on standard methodologies for improving performance.
• Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system.
• Establish delivery procedures and monitor performance and execution.
• Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment.
• Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.

• Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership.
• Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits.
• Experience in Used Vehicle purchasing, merchandising and marketing.
• Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training.
• Valid drivers license required

• $160,000.00 to $200,000.00 plus annual income potential
• Great work environment
• Health and Dental
• 401k
• Paid Vacation/Personal time

At Friendly Honda we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin, physical or mental disability, sexual orientation, or any other basis protected by federal, state or local laws.

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