Billing & Technical Customer Service Advisor, Work from Home Job at PerunHR, United States

Vkt5RTNYWW1CY21SMnFyS1BmenhXeWpB
  • PerunHR
  • United States

Job Description

Billing & Technical Customer Service Advisor, Work from Home

Job Openings Billing & Technical Customer Service Advisor, Work from Home

About the job Billing & Technical Customer Service Advisor, Work from Home

Job Description

This is a Billing Support Advisor role, with a twist! Ideal for curious individuals who love to learn!

In the first 60 days, you will work as a Billing Support Advisor where you help others solve their account and billing issues after 45-60 days you will be upskilled as a Technical Support Advisor! Twice the learning and training opportunities, twice the exposure resulting in accelerated exposure and growth.

We are actively seeking full-time agents to work from home and deliver excellent billing and technical customer service on behalf of our client a world leader in technology and innovation.

As a Billing and Technical Support Advisor, you will be supporting our clients customers as a first point of contact and resolving their account and billing issues and thereafter any technical issues with their devices. We will rely on you to actively listen to our clients customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will be there to help customers with their billing and account issues, but after 45-60 days you will also provide technical support. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

COMPANYhas an exciting opportunity waiting for you, if you:

  • Are you a problem solver who can patiently listen to, understand, and address complex customer issues
  • Have strong people skills to build a genuine connection with a customer
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Want to work with one of the worlds most recognized brands
  • Provide calm conflict resolution and problem resolution for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Can commit to 100% attendance for five weeks of paid training

We have a variety of schedules available which will include at least one weekend day, mostly Mid and Evening shifts (typically 9-hour shifts anytime between 10am 10pm CST). There will be quarterly opportunities to receive new shifts based on customer needs (or more frequently if needed).

To meet our requirements, you should:

  • Be at least 18 years or older
  • Have a High School Diploma, or equivalent
  • Be able to successfully pass a criminal background check
  • Have at least six months of customer service experience
  • Have high speed internet access meeting the following speeds: download = ?10, upload ?3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
  • Preferably, have previous Contact Center and/or work from home experience
  • Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
  • Have a workspace that can only be accessed by you during your work hours
  • Be able to work independently with discipline and motivation to succeed in a virtual environment
  • Have excellent English written and verbal communication skills
  • Be courteous and friendly with a high degree of professionalism
  • Thrive in a fast-paced work environment
  • Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
  • We are currently NOT hiring in the following geographies:
  • States: AK, CA, HI, MA, IL, MT
  • Metro Areas: MN Minneapolis, IL Chicago, NY New York City, OR Portland, MD Montgomery County, WA Seattle, Washington, DC.

#J-18808-Ljbffr

Job Tags

Full time, Live in, Currently hiring, Remote work, Shift work, Afternoon shift,

Similar Jobs

Staffing Solution Group

Mail Clerk Job at Staffing Solution Group

 ...About the job Mail Clerk Job Brief: We are searching for a Mail Clerk to ensure our mail reaches its recipient. The responsibilities include sorting mail, as well as keeping records of sent/received mail as well as preparing packages and envelopes. Responsibilities... 

Renaissance Windows & Doors Inc.

Sales Analyst Job at Renaissance Windows & Doors Inc.

Sales Analyst evaluates company and industry data to identify trends and develop strategies that improve sales productivity and revenue...  ...modeling), SQL for database queries, and data visualization software like Tableau , Power BI , or Looker . CRM Proficiency... 

MLee Healthcare Staffing and Recruiting, Inc

Senior Healthcare Staffing Consultant Job at MLee Healthcare Staffing and Recruiting, Inc

 ...Join a Revolutionary Team of Senior Healthcare Recruiters and Make a Difference About Us At MLR, we are on a mission to transform...  ...and strategy to join us as Senior Healthcare Staffing Consultants . In this dynamic role, you'll not only take charge of full-... 

Pursuit Collection

Prep Cook Job at Pursuit Collection

 ...your best every day are the core values we live by in order to provide dynamic guest service at the Talkeetna Alaskan Lodge. As the Prep Cook, you will prepare menu items for dining room service while working efficiently with standardized recipes and presentations. You... 

VeeAR Health

Travel Nurse RN - Long Term Care Job at VeeAR Health

 ...Job Description VeeAR Health is seeking a travel nurse RN Long Term Care for a travel nursing job in Charlevoix, Michigan. Job Description & Requirements ~ Specialty: Long Term Care ~ Discipline: RN ~ Start Date: 02/02/2026~ Duration: 13 weeks ~36 hours...