Job Description

Join to apply for the Computer Technician I role at Pine Crest School The Computer Technician is responsible for repairing and troubleshooting computers for students, faculty and staff. In addition, this employee will assist with repairing/troubleshooting classroom technology. Overview Purpose: The Computer Technician is responsible for repairing and troubleshooting computers for students, faculty and staff. In addition, this employee will assist with repairing/troubleshooting classroom technology. Responsibilities Supports the School’s mission statement and the philosophy of the department and adheres to School policies and procedures, including but not limited to what is outlined in the Employee Handbook Answers phone calls, respond to inquiries and messages, and correspond with students, faculty, staff and parents in a timely manner Addresses “counter repairs” when possible; complete necessary documentation of service requests to place into queue for further troubleshooting or repair Sets up, configures and installs software on computers for new and existing students, faculty and staff Diagnosis and repairs computer hardware and software problems presented in the Technology Center Enters warranty repair requests through vendor websites; order warranty and non-warranty replacement parts; receive shipped parts; return broken parts Assists other Technology Department team members with troubleshooting classroom devices (e.g., smart boards, a/v equipment, etc.) Records laptop and repair information in the Technology Center’s repair tracking database; update student information as needed Communicates and shares repair information/recurring issues or trends with the Technology Center staff and the rest of the Technology Center team Anticipates the needs of others and initiate projects; a self-starter Demonstrates a customer-service attitude by explaining issues, repairs and technical information at a level accessible by the Technology Center visitor or caller (e.g., students, teachers, staff parents) Maintains and completes filing for service tickets, rental forms, etc., in a timely manner Builds a positive working relationship with Technology team members and all members of the Pine Crest School community Completes inventory computers and technology equipment Serves as backup to other Technology team members in their absence Able to multi-task and shift priorities given changes in circumstances Demonstrates a “can-do” attitude; follow through on requests until the task is completed Maintains professional certifications Other duties and responsibilities as assigned by the Department Supervisor or their designee Qualifications Education Bachelor’s degree, or High School Diploma plus 3+ years of relevant work experience Experience And Qualifications 3+ years of Windows and Apple operation system configuration, troubleshooting and repair 3+ years of PC and Apple computer hardware installation, troubleshooting and repair Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Education Administration Programs #J-18808-Ljbffr Pine Crest School

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