Guest Service Representative Job at Nothing Bundt Cakes, Burleson, TX

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  • Nothing Bundt Cakes
  • Burleson, TX

Job Description

Job Description

Job Description

Position Summary:
To serve Nothing Bundt Cakes guests both in person and over the phone with creative

solutions in a warm and welcoming environment. Guest Service Representatives will also

perform side work duties for the crafting department, some light cleaning, and some clerical

duties.

Requirements:
  • Possess a strong sense of teamwork
  • Ability to follow instructions
  • Has integrity
  • Takes initiative
  • Fits the Nothing Bundt Cakes Culture
  • Has the ability to work well under pressure
  • Outgoing and friendly personality
  • Ability to multitask while paying special attention to detail
  • Strong sales ability
  • Genuine care of others needs
  • Ability to work with a sense of urgency

Responsibilities may include but are not limited to:

  • Abide by all NBC policies and procedures
  • Uphold NBC's image and brand
  • Assist other departments when necessary
  • Introduce walk-in guests to our bakery and our products with a guest tour
  • Assist guests with walk-in orders while using creative solutions
  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards
  • Assist phone guests by placing incoming orders
  • Give cake presentations while performing quality control tests
  • Operate & balance (POS) point of sale with accuracy and efficiency
  • Gather guests email addresses
  • Keep samples available during all hours of operation
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Keep retail area clean, swept, neatly merchandised,
  • Dust all retail surfaces twice per week, including all counter tops, and POS stations
  • Duties assigned by crafting department such as fluffing bows and making design pieces.
  • Track inventory and commission sales

 

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